Trust hub

The trust mark on AI consumption.

TokenOne is the AI wallet and delivery layer for productivity · and trust is built into every governed delivery decision, every burn, and every policy action.

Posture at a glance

Where we are. What we ship next.

Concise, honest, dated. We claim only what we have; we mark what’s in flight; we don’t front-run certifications we haven’t earned.

Programme
Status
Notes
SOC 2 Type 1
In progress
Audit window opens H2 2026. Type 2 follows once a 12-month observation period is complete.
ISO/IEC 27001
In scope
Targeting initial certification alongside SOC 2 Type 2. Surveillance audits annually.
GDPR / UK GDPR
Live
Data Processing Addendum and Standard Contractual Clauses available on request.
EU AI Act readiness
Tracking
Risk-classification guidance and provider attestation on the roadmap.
HIPAA BAA
On request
Available for healthcare tenants under contract review.
Cyber Essentials Plus
Targeted
Aligned to UK public-sector and regulated-industry buyer requirements.

Last reviewed: 2026-05-12. Material changes are tracked in the changelog and announced on the news page.

What’s enforced

At the network, not the perimeter.

Trust is only as strong as the controls baked into the rails. Every TokenOne call passes through the same governance pipeline regardless of which app made it or which provider delivered it.

Encryption everywhere

TLS 1.3 on the wire. AES-256 at rest. Provider keys (BYOK) encrypted at envelope, scoped per project, rotatable with a 24-hour overlap.

Bidirectional guardrails

Every prompt and every response screened · injection, PII, secrets, topic, leakage, toxicity, grounding. Standard on every plan.

Chain-verified ledger

Every call written to a signed BigInt ledger with full attribution back to the project. Replayable, tamper-evident, auditor-ready.

Policy as code

Compliance rules, residency, approved providers, approvals · versioned, scope-cascaded (global → tenant → project), replayable.

Region and residency

Pin AI delivery to UK / EU / US regions. Pin to specific approved providers. Residency gate runs pre-delivery.

Quality contract

Per-pattern validation thresholds drive delivery-path selection. Quality is cleared first; latency and burn are optimised second.

Mechanisms

How TokenOne keeps governed delivery provable.

The control mechanisms behind every governed call · described in customer-safe, commercially relevant language. These are the components that make audit, replay, and savings reporting defensible.

  • Quality threshold logic

    Per-pattern quality thresholds drive delivery-path selection. The most efficient path that clears the threshold wins; failures escalate to a stricter tier.

  • Prompt normalisation

    Inbound prompts are matched, canonicalised, and rewritten · typically 35–55% token reduction · with a signed attribution trail back to the original input.

  • Signed ledger settlement

    Every call writes to a BigInt ledger. Settlement is reconciled across providers. The ledger is the system of record, not a derived view.

  • Abstraction layer

    Customers buy delivery by brand and tier, never raw provider SKUs. The abstraction insulates buyers from provider churn while keeping spend portable.

  • Replay and evidence trail

    Any decision can be replayed against its policy version. Auditors get verifiable evidence of what ran, why, and what it saved.

  • Approval workflow

    Policy violations escalate to an approval queue with named reviewers. Decisions are logged and tied back to the request that triggered them.

Mechanisms protected by UK patent filings · see footer for the full schedule.

Reviewing TokenOne for your organisation?

We send DPAs, security questionnaires, sub-processor lists, and SOC 2 evidence on request. One contact, one packet.